YINGSHENG / CUSTOMER SUPPORT

After-sales support

Find the information you need for an existing order.

HOW CAN WE HELP?

PRODUCT GUIDANCE

Installation & care

Start with the information for your selected product, finish and hardware.

Tell us what you are working with

  • Product name or item reference from your order
  • The installation stage or maintenance question
  • A clear view of the product and the relevant detail

Product-specific guidance

Your project contact can review the question and confirm which product information is available. Local site conditions, fitting and any on-site assistance need to be reviewed separately.

Prepare a support request

A few clear details make the first conversation more useful.

DELIVERY & RECEIPT

Damaged or missing items

Connect the concern to the shipment and the items listed in your order.

Keep the delivery records together

  • Order reference, packing list and affected package labels
  • Photos of the packaging and the received items
  • The affected quantity and a clear description of the discrepancy

A clear record helps the review

Retain the packaging and available delivery records while you contact your project representative. Check any reporting requirements in the agreed shipment arrangements before organising a return or paid repair.

Prepare a support request

A few clear details make the first conversation more useful.

COMPONENT IDENTIFICATION

Replacement parts

Identify the original component before looking for a suitable replacement.

Help identify the part

  • Product and order reference, plus any part markings
  • Photos showing the complete assembly and the component
  • Required quantity, destination and any relevant dimensions

Confirm the match before ordering

Compatibility, appearance, availability and delivery need to be checked for the identified product. Any alternative component and related costs should be confirmed before a replacement is arranged.

Prepare a support request

A few clear details make the first conversation more useful.

YOUR PRODUCT TERMS

Warranty questions

Use the written terms for the specific products and components in your order.

Have the relevant information ready

  • Order or invoice reference and product identification
  • Delivery or installation date and the applicable written terms
  • A description of the issue, when it appeared and supporting photos

Coverage is reviewed for the product

Warranty periods, covered components and conditions may differ. The assessment and agreed terms determine the next step; a general service page does not establish the same remedy for every item.

Prepare a support request

A few clear details make the first conversation more useful.

Keep your order
reference nearby.

It helps connect your question to the correct product and specification.

BEFORE AN ORDER IS CONFIRMED

Understand your warranty.

The written terms for your selected products should identify the coverage, period, start date and any conditions that apply. Keep these with your approved order and product information.

Assessment, repair, replacement parts, freight and local labour may involve different responsibilities. Agree the proposed next step and any costs before arranging work or transport.